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HoneySouq support
How can we help?
Clear answers for shopping, payments, delivery, returns, and account safety.
Trusted answers from the HoneySouq team
Getting started
The essentials for a confident first step.
Orders
Creating, tracking, and managing orders.
Payments
Payment methods, receipts, and failed payments.
How do I pay and upload proof of payment?Priority answerSteps for a manual payment and proof upload, including the difference between submission and approval.Which payment methods are available, and where are the payment details?Priority answerFind the payment destination shown for your order, whether it is a bank account, digital wallet, or exchange office.What should I do if my payment proof is rejected?Check the rejection reason, correct the proof, or contact support if you cannot upload again.
Shipping and delivery
Delivery coverage, costs, tracking, and handoff.
What if my order is late, missing, damaged, or incorrect?Document the issue, contact the store, and involve platform support when needed.Where can I find the shipping cost and expected delivery time?Review shipping options and costs before placing the order, and ask the store when no clear delivery estimate is shown.
Returns and refunds
Return requests, decisions, and refund timing.