When should I contact the store or platform support?

For a product question, order preparation, delivery arrangement, or a shipment managed by the store, start with the store conversation. From the order details you can open a conversation linked to that store and order; explain the issue clearly and include the order number when needed.

If proof of payment cannot be approved, its upload deadline has passed, a store issue remains unresolved, or you need a return or refund review, email platform support at support@honeysouqhub.com. Provide the order number and a short account of what happened; if you already have a support conversation, you can follow it in Conversations. Never share passwords, login codes, or full financial details in messages.