Payments
What should I do if my payment proof is rejected?
Check the rejection reason, correct the proof, or contact support if you cannot upload again.
Check the reason first
Proof may be rejected if it is unclear, the amount, currency, or destination does not match, the reference cannot be verified, or the proof is duplicate or outdated. Open the order's payment page and read the displayed reason. Do not pay again solely because a file was rejected; first check the transaction you made and its destination.
Correct the proof or ask for help
If another upload is available and the deadline is still open, submit clearer proof with the correct information. If the amount, currency, or destination differs, the deadline has passed, or the attempt limit is reached, email platform support at support@honeysouqhub.com with the order number, reference, and a short explanation. Do not send passwords, login codes, or full account details, and do not post proof in a public channel.