Returns and refunds
How do I request a return?
Start with your order and share the return reason and relevant details with support.
Prepare the order details
Open My Orders and identify the item you want to return. Have the order number, item name, quantity, reason, and delivery date ready. For damage, a defect, or an incorrect item, keep the product and packaging and take clear photos. Do not send an item to an address of your choosing before receiving return instructions for your case.
Ask support to review the request
Email platform support at support@honeysouqhub.com with the order number, item, quantity, and return reason. Provide evidence when the team requests it. Eligibility, how to return the item, shipping costs, and any refund are reviewed against the case and applicable approved policy; sending a message does not automatically approve a return. For a delivery or seller issue, you can also message the store from the order details.